Shipping policy

Thank you for visiting and shopping at Bluenotes. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within [insert number, e.g., 1-3] business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

[Standard Domestic Shipping (India)]: Estimated delivery within [insert number, e.g., 5-10] business days after processing.
- Rate: [e.g., Flat Rate of ₹50 or Free]
[Expedited Shipping (Optional)]: Estimated delivery within [insert number, e.g., 3-5] business days.
- Rate: [e.g. ₹100]

Please note: Delivery delays can occasionally occur due to courier issues, weather, or public holidays.

3. Cash on Delivery (COD)

We offer Cash on Delivery for valid addresses within India.

[Optional: An additional COD convenience fee of free or up to ₹100 may apply.]

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

You can track your order directly on our website using the 'Track Order' page [ensure you have this page on Shopify] or via the link provided in the email.

5. Customs, Duties, and Taxes (For International Orders - Optional)

Bluenotes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Bluenotes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. We highly recommend taking a video while unboxing the package to serve as proof.

7. Incorrect Shipping Information

We are not responsible for orders that are not delivered due to incorrect or incomplete shipping information provided by the customer at checkout. Please ensure your address is accurate and complete (including apartment numbers, landmarks, etc.).